Terms & Conditions
Limitation of Liability
Under no circumstances shall Design Ocean be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Design Ocean or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
We provide revision depending upon the package you selected. Customers can ask us for free revisions and we will revise their design without any additional charges provided that the design and concept remain the same. Revision Turnaround Time would be 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.
Design Ocean’s refund policy will be nil if;
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 72 hours of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- The client will not be entitled to any refunds after 5 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
- In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Design Ocean will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
- Refund requests will not be entertained once the initial concepts are approved.
- A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.
Note: Design Ocean holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Design Ocean. The company will be the rightful owner of the designs.
Claim Your Refund
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Design Ocean, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Quality Assurance Policy
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
Our goal is to providing best designs and each of our designs is well researched and well crafted
100% Satisfaction Guarantee
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
- The complete order will be sent to the mentioned email account on the date stated on Order Confirmation.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
Design Ocean keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Intellectual Property Rights
Design Ocean acknowledges that any work created on behalf of a client, shall be viewed and recognized as sole intellectual property of the client(s) alone.
The Client/Promisee will be entitled to sole ownership of the project, once the project is paid for in full and the project is formally complete and delivered to the Client/Promisee.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
- Design Ocean will not be responsible for any communication done via any other platform than @designocean.com.au or any numbers not provided by us or given on our official website.
- We are not responsible for any damages caused due to other contact details not provided by us.
- Project activation charges will apply if client fails to respond over a period of 15 days.
- We take full responsibility of all the information provided through our official domains.